Refund Policy

Last updated: April 23, 2026

7-Day Money-Back Guarantee

At KroozTV, we believe in our service. That's why we offer a full 7-day money-back guarantee. Not satisfied? Get your full refund. No questions asked. Test our service risk-free.

When Are You Eligible for a Refund?

You are eligible for a full refund if:

You purchased your subscription within the last 7 days
You have used the service for less than 5 hours
You have a technical issue that we cannot resolve after contacting support
You used the free trial before purchasing a paid subscription

When Will You NOT Receive a Refund?

Refunds are not granted in the following cases:

You have had the service for more than 7 days
You have used the service for more than 5 hours
The issue is related to your internet connection, equipment, or local network
You have shared your login credentials with third parties (account sharing)
You have used the service for commercial or business purposes
You have abused the free trial (created multiple free trials)
You have exceeded the 7-day period

How to Request a Refund

Contact Us

Send a WhatsApp message to our support with your refund request

Explain Your Reason

Tell us why you're not satisfied (this helps us improve)

Receive Your Refund

Within 5 business days back to your payment method

Refund Procedure

Follow these steps to request a refund:

Contact us via WhatsApp within 7 days of purchase
Provide your subscription details (name, email, phone number) and reason for refund
Our team will review your request within 24 hours
If approved, the full purchase amount will be refunded to your original payment method
You will receive a confirmation of the refund via email
Your subscription will be deactivated immediately

Processing Time

After approval of your refund request, the amount will be refunded within 5 business days. The exact processing time depends on your bank or payment provider:

Credit Card (Visa/Mastercard): 3-7 business days
PayPal: Instant to 2 business days
Crypto (Bitcoin): Network dependent (usually within 1 hour after confirmation)

Free Trial

We recommend trying our free 24-hour trial before purchasing a paid subscription. This prevents unnecessary refund requests and gives you the chance to fully test the service. Request your free trial via WhatsApp.

📌 Important Note: Abuse of our refund policy (e.g., repeatedly requesting refunds, or using the free trial to bypass refunds) may result in permanent exclusion from our service. We track all requests and reserve the right to refuse refunds in cases of abuse.

💡 Pro Tip: Have a technical issue? Contact us first via WhatsApp. Our support is available 24/7 and can resolve most issues within minutes. Buffering or installation problems are often easy to fix!

Contact for Refunds

For refund requests, you can contact us via:

WhatsApp: +1 239 310 9171 (fastest response - within 5 minutes)
Email: [email protected] (response within 24 hours)

KroozTV Refund Policy - 7-Day Money-Back Guarantee | Risk-Free IPTV Subscription